Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Denmark. Typical delivery times are:
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Denmark: 2–5 business days
Once your order is on its way, you’ll receive a confirmation email with a tracking number so you can follow it every step of the journey.
🌍 Do you ship internationally?
Currently, we ship exclusively within Denmark. This allows us to provide faster, more reliable delivery service to our customers. Simply enter your address at checkout to confirm availability.
🔍 How can I track my order?
After your order is dispatched, we’ll email you a tracking link and number. You can check your package status anytime until it arrives at your door.
💳 What payment methods do you accept?
We accept several secure and convenient payment options, including:
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MobilePay
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Visa
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Mastercard
All transactions are protected with encryption to ensure your payment information remains safe.
⏳ What if my order is delayed?
While most orders arrive on time, delays can occur due to holidays, weather conditions, or courier issues. If your package hasn’t arrived within the estimated timeframe, please contact us at aweslos@gmx.net with your order number, and we’ll assist right away.
🔁 Can I return my purchase?
Absolutely! You may return items within 30 days of receiving them, provided they are unused, undamaged, and in their original packaging. Please contact us before sending anything back so we can provide return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If you receive the wrong product or your order arrives damaged, please notify us within 7 days of delivery. Send your order details and clear photos of the issue to aweslos@gmx.net so we can arrange a replacement, refund, or store credit.
💬 Need more help?
We’re happy to assist you anytime during our business hours.
📧 Email: aweslos@gmx.net
📞 Phone: +45 71 51 52 44
🕘 Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET
🌐 Website: www.aweslos.com